Support

Whether you are troubleshooting a tricky issue, setting up your account for the first time, or just looking for a quick answer, we have got you covered.

For general information about EMS v4, benefits, and features, write an email to emsadoption@trimble.com.

For help and support, see the Trimble Cloud support page. Please enter the designated service name that corresponds to your support category to find the service quickly.

Support Ticket

You can submit a ticket through the support page. For best results, please include the following information in the ticket:

• Application Name

• Priority/Impact/Urgency/Severity

  • How many customers are affected?
  • How frequently is the issue occurring?

• Environment (STG/PROD)

• Steps to Reproduce

• API or CURL requests used

• Responses, headers, bodies, and any error codes received

• Screenshots of errors, calls, or requests

Service Status

To know more about service outages, go to the Trimble Cloud Status Page. The Trimble Cloud Status Page covers partial and major outages and includes incident status notices and root cause analyses.