Skip to content
API Cloud

Standard Gateway Errors

Authentication Failure

Section titled “Authentication Failure”
Cause Resolution
Missing Credentials Required authentication credentials were not provided in the request. Please check API documentation and provide valid Authorization headers.
Access Token Expired Indicates that the access token used for authentication has expired and needs to be refreshed or replaced.
Invalid Credentials Invalid or incorrect Credentials provided in the request. Please check if you are generating token from valid application with subscription for the api that is being consumed.
The subscription to the API is inactive Please check whether the application that is used to generate token is subscribed to the API.

Too Many Request

Section titled “Too Many Request”
Cause Resolution
Too Many Requests Indicates that the client has sent too many requests in a given amount of time. Please wait for few minutes and try again.

Backend Connection Failure

Section titled “Backend Connection Failure”
Cause Resolution
Error Connecting to Backend Indicates that the gateway is unable to establish a connection with the backend server. Please check if the backend is up and running.

Gateway Timeout

Section titled “Gateway Timeout”
Cause Resolution
Gateway Timeout Indicates that the gateway did not receive a timely response from the backend server. Please reach out to the API Provider to ensure that the backend server is performing well and can handle the incoming requests.