Skip to content
Platform Documentation

Mandate 3: Enterprise Telemetry Adoption

All Trimble products—Cloud, Desktop, and Device—must adopt Trimble enterprise telemetry solutions and publish enterprise telemetry to the Enterprise Data Warehouse.

Why? So that…

Section titled “Why? So that…”
  • Our telemetry data shifts from a technical requirement to a strategic asset, providing the common language necessary to drive innovation and business growth.
  • Our telemetry becomes the “connective tissue” across our ecosystem, allowing us to identify exactly how users move between our products and through connected workflows.
  • We can personalize the user experience through proactive support, relevant in-app guidance, and personalized product recommendations that drive higher engagement.
  • Across our portfolio, we further drive commercial growth by identifying expansion signals and cross-sell opportunities.
  • We accelerate decision-making by replacing data collation with high-fidelity insights that allow us to pivot at the speed of the market.
  • We benefit from unified and simplified global security and privacy compliance (GDPR/CCPA etc.), reducing the risk and overhead associated with fragmented, local data silos.

What do I need to do?

Section titled “What do I need to do?”
  1. Contact the Telemetry & PLG team (telemetry@trimble.com) to review your existing product telemetry.
  2. Adopt Gainsight PX if you do not currently use a telemetry solution.
  3. Conform with telemetry data requirements (mandatory fields and service levels).
  4. Publish your product(s) telemetry data feed to the Enterprise Data Warehouse.

How this mandate is measured

Section titled “How this mandate is measured”
  • Current Solution: Is the product instrumented (Gainsight PX or other)?
  • Standardization: Does the telemetry conform to user/device-based standards?
  • EDW Integration: Is enterprise telemetry currently publishing to the Data Warehouse?

Getting started & more information

Section titled “Getting started & more information”

Gainsight PX is Trimble’s preferred solution for software product telemetry and Product-Led Growth (PLG). We benefit from a centrally managed enterprise agreement, volume discounting, and support.

To ensure a comprehensive understanding of the existing telemetry landscape, a survey will be distributed for all Product Managers to complete. This will be distributed early in 2026 Q2.